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1. Where can I purchase my Oxy-View frames? Oxy-View frames may be purchased directly from New You To View.
2. How do I know which size of frames to get? Take the Oxy-View specification sheet to your eye care professional. Ask him or her to help you select the size that best suits your face and accommodates your lens prescription.
3. Are the Oxy-View frames shipped with my prescription lenses installed? No. Oxy-View frames are shipped with clear plastic lenses. You will need to purchase your prescription or sunglass lenses from your eye care professional.
4. Can any optical store fill my prescription? Yes. Most eye care specialists are happy to fit your prescription lens for you.
5. Are the styles available in different sizes? No. The sizes are currently tied to the styles. This means that each style listed is only available in that particular size.
6. Are there smaller frames available? No. Smaller frames for adults or children are not available at this time.
7. Are there plastic frames available? No. The available frames are manufactured using stainless steel.
8. How much do the frames weigh? The Oxy-View frames weigh approximately 1 ounce when shipped with clear plastic lens installed. Weight will vary with your prescription lens.
9. How often should I replace the oxygen tubing and nasal prongs for the Oxy-View frames? Per the manufacturer, tubing should be replaced every 30 days and the nasal prongs should be replaced every 14 days. However, comfort is best determined by the user. You should replace the nasal prongs and tubing when you feel they are uncomfortable, turn yellow, become brittle, and/or develop a foul odor
10. What is the maximum flow rate when using the Oxy-View frames? The maximum flow rate is 5 liters per minute when used with a single lumen tubing. When using double lumen tubing, as with the Helio's liquid portable system, the maximum flow rate is 3 liters per minute.
11. Is the double lumen tubing for the Helio's available through Oxy-View? Yes. Double and single lumen tubing is available from New You To View (Double Lumen Tubing reorder number is OVDT-3; Single Lumen Tubing reorder number is OVT-3).
12. Will Medicare or my insurance company cover the cost of the frames? Medicare will not pay for the frames. Some individual vision plans may cover the cost of the frames and/or the lenses. For particular benefits, please contact your insurance provider.
13.Should I have my oxygen saturation levels checked while using the Oxy-View frames? Yes. Anytime you change oxygen delivery devices, it is recommended that your levels be checked to ensure that your saturation levels are being maintained. This order will need to come from your doctor.
14. Can I return the glasses if I don't like them? If you purchased directly from New You To View, you have thirty days to exchange the frames for color or style. The frames may also be returned within this period for a full refund excluding shipping with proof of receipt.Note: New You To View will Not refund price paid for lenses you purchased from your eye care professional.
15. What is the warranty period for the Oxy-View frames? Your Oxy-View frames carry a one-year warranty for material and workmanship.
16. Are the Oxy-View frames FDA approved? Yes, the Oxy-View frames are listed as a Class I medical device with the United States Food and Drug Administration.
17.How Long does it take to ship my frames after I place an order? If the Oxy-View frames are ordered directly from New You To View, frames will normally be shipped within 24-hours from the time the order is received.
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